Never lose a lead to silence
They asked the price. You answered. Then nothing. Most chats end right there. Silux Chat sends one friendly follow-up a few minutes later, so an interested buyer has an easy way back in.
Website chat
· a few minutes of silence ·
Example conversation.
A nudge, not a nag
Built to win the sale without annoying the buyer.
Only after a price
It follows up conversations where the bot has just quoted a price, the moment buying intent is highest.
A few minutes later
Long enough to give them space, soon enough that they are still thinking about it.
Once. Never spam.
One follow-up per conversation. No second message, no chasing, no drip sequence.
Configurable
You choose the delay and the wording, so it sounds like your business.
The quiet lead is not a lost lead
People go quiet after a price for all sorts of reasons: the kettle, a phone call, a second thought. A single, friendly message gives them an easy reason to reply, which is exactly what a good salesperson would do on the shop floor.
Questions
What is the smart sales follow-up?
When a lead goes quiet straight after your bot has given them a price, the bot sends one friendly follow-up message a few minutes later, inviting them to carry on. It is a gentle nudge to win the sale, sent once.
How many follow-ups does it send?
One per conversation, and only after a price has been quoted. It never sends a second message and never chases a customer repeatedly.
Can I choose the timing and the wording?
Yes. The delay before the follow-up is configurable, and so is the message, so it sounds like your business.
Will it message people who were only asking for support?
No. It only follows up a conversation where the bot has just quoted a price and the customer has gone quiet.
Is it switched on automatically?
It is set up per business, so you decide whether you want it and how it should sound. Ask us and we will switch it on with your timing and wording.
Also new: reads attachments, no customer left waiting and short, human replies.