Silux Chat
AI agent · online now
24/7
Always-on AI support
50+
Languages, auto-translated
< 5 min
To go live
One
Inbox for web & WhatsApp
Four powerful modules. One integrated platform.
Everything you need to automate support and delight customers — working together, out of the box.
AI chatbot builder
An expert support rep that never sleeps
Answer customers instantly, 24/7, in their own words. Train a Smart Chatbot on your knowledge base, FAQs and product data in minutes — no code — and it replies in context, then hands the tricky ones to your team.
- Trained on your own data
- Remembers returning customers
- Your bot’s name & avatar
- Seamless human escalation
Live chat software
Turn browsing visitors into buying customers
Catch questions the moment they matter and reply in real time. Drop a live chat widget on your site in seconds, then run every conversation from one shared inbox with routing, assignment and canned replies.
- Shared team inbox
- Real-time messaging
- Smart routing & assignment
- Canned responses
WhatsApp automation
Meet customers where they already chat
Automate WhatsApp Business the smart way. The Silux Chatbot handles inbound queries, fires OTP verification codes and runs outbound campaigns — so no message goes unanswered, day or night.
- WhatsApp Business API
- Automated smart replies
- OTP verification
- Campaign messaging
Customer memory
Customers never explain themselves twice
Returning customers are recognised on your website and on WhatsApp — even when WhatsApp hides their number. Your own systems write resolutions back, so the bot knows the engineer is booked before the customer mentions it.
- Recognised across channels
- Works with hidden WhatsApp numbers
- Write resolutions back by API
- Never invents a history
Analytics & reporting
See exactly what your support is doing
Stop guessing and start proving it. Track conversation volume, chatbot resolution rates, CSAT, agent performance and response times on a real-time dashboard that shows what to fix next.
- Real-time dashboard
- CSAT tracking
- Conversation analytics
- Agent performance reports
Auto Trainer
A bot that trains itself on your business
Your bot is tested against your own knowledge base, fixed where it goes wrong, and every fix is proven before it is kept. Questions your content cannot answer come to you, never guessed.
- Trained on your content only
- Every fix re-tested
- Every change undoable
- Asks rather than guesses
Team WhatsApp inbox
Your whole team on your WhatsApp numbers
Staff answer customers on your business WhatsApp numbers from a browser, each with their own login: ticks, photos, voice notes and an away message. Managed by Silux, for genuine customer service only.
- Up to 40 staff logins
- Full history on any device
- Each number kept separate
- No cold outreach or bulk sending
New: reads attachments
Customers send a file. The bot reads it.
A screenshot of an error, an invoice, an order confirmation or a price list: sent on your website chat or WhatsApp, read by the bot and answered. PDFs (even scanned), Word, Excel, PowerPoint and photos with text in them.
- Website chat & WhatsApp
- Scanned PDFs & photos (OCR)
- Word, Excel, PowerPoint, CSV
- Files read, not stored
Conversations that never stall
Every customer gets an answer, every lead gets a nudge, and every reply is easy to read.
No customer left waiting after a handover
If your team takes over a chat and nobody replies, the customer gets a polite “our team has your message” note after 10 minutes. After 60 minutes, the AI takes the chat back and answers.
Learn moreNever lose a lead to silence
If a lead goes quiet after seeing a price, the bot sends one friendly follow-up a few minutes later (the delay is configurable). One message, never spam.
Learn moreShort, human replies
Answers come back as one clear paragraph, the way a person would reply in chat. No walls of text.
Learn moreThe details that make it effortless
Your bot, your name, your face
Choose the bot’s name, pick its face from 60 ready-made avatars or upload your own, set its personality and brand colour. Run one bot around the clock, or two with their own names, faces and hours.
A free bot that stays free
Two chatbots and 1,000 messages every month on the free plan — no credit card, no trial clock, no card details held in reserve.
Speak every customer’s language
Automatic translation across 50+ languages so support feels local, wherever your customers are.
Live in under 5 minutes
One JavaScript snippet and you’re on. No developers, no deployment, no waiting.
UK-built, GDPR compliant
Built by a UK company with data handled in full compliance with UK GDPR.
Your whole team, one inbox
Multiple agents collaborate on a single inbox with assignment, tagging and handoffs.
Remembers every customer
Someone who chatted last week is recognised when they return — on your site or WhatsApp — and the bot already knows what was discussed. Never a blank slate, and never a guess.
See how Silux Chat stacks up
All the power of the big names, without the big-name price tag.
Start resolving more, today
Spin up your AI chatbot and live chat in minutes. Free plan includes 1,000 messages and 2 chatbots — no credit card required.