Connect your customer systems to your bot
Everything you need to let your Silux Chat bot verify customers securely and answer questions about their own orders, invoices, bookings, subscriptions and support tickets — from your live data.
- connectors
- 148
- categories
- 22
- endpoints to build your own
- 5
- languages in every guide
- 4
Three ways to connect
Pick the route that matches where your customer data lives. You can combine them.
Ready-made connectors
Link Shopify, Xero, Cliniko, Zendesk and more from your dashboard. Paste a read-only key or sign in with the vendor; the platform tests it with a real call.
Browse connectorsAccount Connect
Add five small endpoints to your own platform — verify identity, verify code, account, orders, invoices. Reference code in Python, PHP and Node.js.
Read the specificationWebhooks & no-code
Receive signed events when conversations, tickets and customers change, or answer look-ups from a Make or n8n workflow or your own JSON API.
Webhooks and automationHow a verified answer happens
Whichever route you choose, the bot follows the same sequence — and is blocked in code from reading anything personal until the customer has entered the one-time code.
- 1
Customer
“Where is my order?”
- 2
Bot
Asks for name + email, mobile or postcode
- 3
Your system
Matches the account, texts a one-time code
- 4
Bot
Checks the code, gets a 30-minute session
- 5
Your system
Returns the order, invoice or booking
Codes last 10 minutes
Verified sessions last 30 minutes.
Five attempts
Five wrong codes cancel the code.
Code to the contact on file
Never to a number typed in the chat.
Try it in thirty seconds
Our live demo runs the full Account Connect specification with fictional customers. No sign-up, and no text message is ever sent — the code is always 123456. The first step, as it really runs:
curl -s -X POST "https://www.siluxchat.com/api/account-connect-demo/v1/verify-identity" \
-H "X-API-Key: demo-account-connect-key" \
-H "Content-Type: application/json" \
-d '{"full_name":"Jane Demo","postcode":"SW1A 1AA"}'Continue with the code and read the account in Testing with the live demo.
All guides
Start here
Getting started
8 minThe three ways to connect your customer systems to your Silux Chat bot, and which one to choose.
Authentication
10 minAPI keys, the X-API-Key header, OAuth sign-in, per-connection access keys and key rotation.
Testing with the live demo
7 minCopy-paste requests that really work against our public demo system with fictional customers.
Customer data
Customer identity verification & OTP
14 minverify-identity → verify-otp → session: matching rules, code delivery, time limits and attempt limits.
Account lookups
9 minaccount-summary: what the bot reads about a verified customer and how to shape your response.
Billing & invoices
9 minInvoices, balances and payment status from your own system or your accounting software.
Orders, delivery tracking & returns
10 min“Where is my order?” answered from live order, courier and tracking data — and how to handle returns.
Bookings & appointments
8 minLet customers, patients and guests check their upcoming appointments and reservations.
Subscriptions
7 minPlans, renewal dates and subscription status from billing and membership systems.
Customer service & support tickets
10 minCreating tickets through the API, reading ticket status from your helpdesk, and hand-over to your team.
Integrate
Popular connectors
All 148 connectors →Looking for the platform API reference?
The widget embed, Chat API, conversations, SMS, WhatsApp and sandbox endpoints are documented in the API reference (sign in to view). These guides focus on connecting your customer systems. Questions about either: support@siluxcall.co.uk.
Need help with your integration?
Our integration team can review your endpoints, help you choose the right connector and check a test run with you. Tell us which system you use and what you would like the bot to answer.