Your Smart Chatbot
Online 24/7
80%
Support queries automated
5 min
Average setup time
50+
Languages supported
99.9%
Platform uptime
What is a Smart Chatbot — and why should you care?
Old chatbots followed rigid scripts and frustrated everyone. A Smart Chatbot uses the same large-language-model technology behind modern AI to actually understand your customers — answering questions, qualifying leads and resolving support around the clock. Here’s how you go live.
Create your account
Sign up free in under 60 seconds — no credit card, no sales call. Start on the free tier or pick a plan.
Train it on your business
Drop in your FAQs, product docs or just your website URL. The chatbot learns your business content in minutes.
Embed & go live
Paste one line of code onto your site (or connect WhatsApp). Your Smart Chatbot is live and answering instantly.
Always-on support
Answer at 3am, on weekends and over holidays — no overtime, no missed messages, no queue.
More sales, less busywork
Capture and qualify leads while they’re hot, and free your team from repetitive questions.
Happier customers
Instant, accurate, on-brand answers in the customer’s own language — then a warm human handover when it counts.
Smart on the surface. Serious underneath.
Every feature earns its place by doing one thing: getting your customer a great answer, faster.
Genuinely intelligent
Built on state-of-the-art large language models, it reads intent — not just keywords — and follows the thread of a real conversation.
Remembers your customers
Recognised on their return, across web and WhatsApp, with a factual recap of what was discussed. Nothing guessed, nothing invented.
Named and dressed by you
Choose its name, pick its face from 60 ready-made avatars (or upload your own), set its personality and brand colour — free on every plan. Run one identity around the clock, or two with their own faces and hours.
Trained on your business
Feed it your FAQs, PDFs, URLs and product catalogs and it becomes an instant expert on you — answering with your facts, not guesses.
Live in minutes, no code
Point, click, done. Configure everything from a simple dashboard — no coding, no API keys, no developer to wait on.
Speaks 50+ languages
Every visitor gets answered in their own language automatically, so you sell and support globally without hiring globally.
Knows when to call a human
When something needs a personal touch, it hands the conversation to your team smoothly — context and all — so nothing gets dropped.
Remembers the conversation
It holds context across the whole chat, so customers never have to repeat themselves and every reply builds on the last.
Recognises returning customers
For repeat visitors it reviews their history and reads back previously resolved tickets — handled by your team or the bot — so it continues the story instead of starting from scratch.
Smart Chatbot vs. the old rule-based bots
Rigid decision trees make customers feel like they’re shouting at a wall. Here’s what changes when your bot actually understands them.
| Feature | Smart Chatbot (Silux Chat) | Rule-Based Chatbot |
|---|---|---|
| Understands natural language | ✅ Yes | ❌ Keywords only |
| Handles follow-up questions | ✅ Yes | ❌ No context |
| Requires training scripts | ❌ No | ✅ Yes, extensive |
| Improves with knowledge base | ✅ Yes | ❌ No |
| Supports 50+ languages | ✅ Yes | ❌ Usually 1 |
| Setup time | 5–30 minutes | Days or weeks |
Smart Chatbot FAQs
What is a Smart Chatbot?
A Smart Chatbot is a software application that uses large language models (LLMs) to understand and respond to customer questions in natural language. Unlike rule-based chatbots, Smart Chatbots understand context and generate accurate responses without predefined scripts.
How does Silux Chat's Smart Chatbot work?
Silux Chat's Smart Chatbot is trained on your business data — FAQs, product information, support articles, and website content. When a customer asks a question, the chatbot retrieves the most relevant information and generates a natural, accurate response. You can customise the personality, set fallback behaviours, and configure human handover rules.
How long does it take to build a Smart Chatbot?
Most businesses are live within 5–30 minutes. Create your chatbot, upload your knowledge base, customise the widget, get your embed code — all in under an hour with no developer needed.
Does the chatbot remember returning customers?
Yes. If someone has contacted you before, the bot recognises them when they return and already knows what was discussed, so they never have to explain themselves twice. It works across channels — a customer who messaged on WhatsApp last week and uses your website chat today is recognised as the same person. It is on by default and can be switched off per business.
How does it know it is the same customer?
Only from identifiers the customer actually gave: their phone number, WhatsApp id, email address, or the browser key stored on their own device by the chat widget. IP addresses are never used — shared office and mobile connections would otherwise merge unrelated people and show one customer another's history.
Could the bot invent things about a customer it remembers?
No. Only what was actually said is recorded, and the bot is told the memory is background it must not read back, must not assert if contradicted, and must not extend beyond. On a first ever contact no memory is used at all, so it never implies a history that does not exist. Live details like support-ticket status are looked up fresh rather than remembered, so they cannot go stale.
Can I choose my chatbot's name and upload its own picture?
Yes, on every plan including the free one. Set any bot name, then choose its face from a library of 60 ready-made avatars — preview each one large before applying it — or upload your own image. Pick a personality and brand colour too. Customers see that name and face in the chat header and on every reply.
Can I run two different bot names at different times of day?
Yes. Run one bot identity 24 hours a day, or split the day between two — each with its own name, avatar and hours, such as one from 08:00 to 18:00 and another overnight. The times are editable to the minute and read in your account's timezone, and a schedule that would leave part of the day uncovered is rejected rather than saved.
Is the AI chatbot free?
There is a free forever plan: two chatbots and 1,000 AI messages a month, no credit card and no trial countdown. It is the full bot — trained on your website, with your own name and avatar, live chat handover, 50+ languages and the mobile app — not a demo.
Can my Smart Chatbot handle complex questions?
Yes. Silux Chat uses advanced language technology that handles nuanced, multi-part questions. When a question falls outside the knowledge base, the bot can escalate to a human agent.
Is the Smart Chatbot available 24/7?
Yes. Unlike human agents, your Smart Chatbot operates continuously — handling queries at 3am, on weekends, and during holidays — with no additional cost.
Your best support agent starts today
Free plan available — 1,000 messages a month, no credit card, live in minutes.