GDPR-Compliant AI Chatbot & Live Chat Software
Silux Chat is a UK-based platform built with data protection at its core. Deploy Smart Chatbots on your website with confidence that UK GDPR requirements are met — for you and your customers.
Why UK Businesses Choose Silux Chat for GDPR Compliance
Many live chat and chatbot platforms are headquartered in the US, where data protection standards differ significantly from UK and EU requirements. Silux Chat is founded and operated in the UK, meaning compliance with the UK GDPR and the Data Protection Act 2018 is built into everything we do — not a legal afterthought.
When you deploy Silux Chat on your website, you can be confident that the platform handling your customers' conversations understands UK data protection law from the ground up.
Key GDPR Facts
- UK GDPR applies to any business collecting personal data from UK residents
- Live chat software that stores customer messages processes personal data
- Smart Chatbots that ask for names or emails are collecting personal data
- You need a lawful basis (usually consent or legitimate interest) for chat data
- You must be able to delete customer data on request
- Your privacy policy must mention chatbot data collection
GDPR Compliance Features Built In
Every Silux Chat plan includes these data protection features, not just enterprise tiers.
UK-Based Company
Headquartered in Chesterfield, UK. Your data is handled under UK GDPR and the Data Protection Act 2018.
Data Processing Agreement
We provide a formal DPA that clearly defines our roles as data controller and processor under UK GDPR Article 28.
Data Subject Rights Support
Tools to support right of access, erasure, restriction, and portability requests from your end-users.
Lawful Basis Documentation
Guidance on establishing the correct lawful basis for your chatbot data collection activities.
Data Minimisation
We only collect the personal data strictly necessary to deliver our service, following privacy-by-design principles.
Encryption & Security
All data encrypted in transit (TLS 1.3) and at rest. Regular security audits and access controls.
Breach Notification
We will notify you of any data breach within 72 hours of becoming aware, supporting your ICO reporting obligations.
Chatbot Transparency
Our Smart Chatbot does not make automated decisions that significantly affect individuals, avoiding GDPR Article 22 concerns.
GDPR & Privacy FAQs
Is Silux Chat GDPR compliant?
Yes. Silux Chat is a UK-based company built with UK GDPR and EU GDPR compliance as a core design principle. We act as your data processor, maintain full data processing agreements, support data subject rights, and keep data within UK/EEA regions.
Does Silux Chat store data in the UK?
Silux Chat operates from the United Kingdom. Customer data is processed in accordance with UK GDPR requirements. Enterprise customers can discuss specific data residency requirements with our team.
Can my customers exercise their GDPR rights through Silux Chat?
Yes. As the data controller, you handle data subject requests from your customers. Silux Chat provides tools to export, delete, or restrict processing of individual user data to support your DSAR obligations.
Do I need a Data Processing Agreement (DPA) with Silux Chat?
Yes, under UK GDPR Article 28, if Silux Chat processes personal data on your behalf, a DPA is required. We provide a standard DPA with all paid plans. Contact privacy@siluxchat.com to request one.
What lawful basis should I use for my chatbot?
This depends on your use case. For customer support chatbots, "legitimate interests" is commonly used. For marketing chatbots or data enrichment, explicit consent is recommended. We recommend consulting a data protection professional for your specific situation.
Does Silux Chat use customer conversations for training purposes?
We do not use your customers' conversation data to improve our models or share it with third parties for training purposes. Your data is yours.
Deploy a GDPR-Compliant Chatbot Today
Join 500+ UK businesses using Silux Chat to automate customer support without compromising on data protection.