Live Chat Software for Your Website
Add real-time live chat to any website in under 5 minutes. Let customers message you directly, manage conversations from a shared inbox, and resolve queries faster with smart chatbot-assisted responses.
What Is Live Chat Software?
Live chat software is a tool that allows businesses to communicate with website visitors in real time through a chat widget. Unlike email (slow) or phone (high friction), live chat meets customers where they are — on your website — and lets them get answers instantly without leaving the page.
Research shows that 79% of consumers prefer live chat because of the immediacy. For businesses, live chat increases conversion rates, improves customer satisfaction, and reduces support costs by handling multiple conversations simultaneously.
79%
of customers prefer live chat over other support channels
3×
faster average response time vs. email support
40%
increase in conversion rates reported by live chat users
Live Chat Features
Real-Time Messaging
Instant message delivery with typing indicators, read receipts, and rich media support.
Shared Team Inbox
All conversations in one inbox. Assign to agents, add notes, and collaborate on responses.
Canned Responses
Save common replies as canned responses. Agents respond faster with consistent messaging.
Proactive Chat
Automatically start conversations based on visitor behaviour — page time, exit intent, scroll depth.
Chat Routing
Route conversations to the right team or agent based on topic, language, or load balancing.
5-Minute Setup
Copy one line of JavaScript to your website. The chat widget is live immediately.
How to Add Live Chat to Your Website
Three steps. Five minutes. No developer needed.
Sign Up Free
Create your Silux Chat account in under 60 seconds. No credit card required.
Customise Your Widget
Set colours, position, greeting message, and operating hours to match your brand.
Copy & Paste the Code
Add one line of JavaScript before the </body> tag on your website. You're live.
Live Chat FAQs
What is live chat software?
Live chat software is a tool that allows businesses to communicate with website visitors in real time through a chat widget. It enables customer support teams to answer questions, resolve issues, and guide purchases without requiring customers to call or email.
How do I add live chat to my website?
With Silux Chat, you add live chat to your website by copying a single JavaScript embed code into your website's HTML. The chat widget appears immediately. The whole process takes under 5 minutes.
What is the best live chat software for small business?
Silux Chat is a popular choice for small businesses because it offers a free plan (no credit card), a simple setup, smart responses, and affordable paid plans starting at $9/month.
Can I use live chat and a Smart Chatbot together?
Yes. Silux Chat combines live chat and Smart Chatbot in the same platform. The chatbot handles routine queries automatically, and escalates to a human agent when needed — all within the same chat widget.
Does live chat work on mobile?
Yes. The Silux Chat widget is fully responsive and works on desktop, tablet, and mobile browsers. Your customers can chat from any device.
Add Live Chat to Your Website Today
Free plan available. No credit card required. Up and running in 5 minutes.
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