Live Chat
Agent online
Reply in real time
Answer while intent is hot
One shared inbox
Your whole team, in sync
Chatbot + human
Automate then hand off
Live in 5 minutes
One line of code, done
What is live chat — and why does it win more sales?
Live chat is a little message bubble on your website that lets visitors ask you anything and get an answer instantly — no phone call, no waiting on email. That immediacy is the whole game: help someone at the exact second they’re deciding, and they buy. Here’s how you go live.
A visitor opens the chat
Someone on your site has a question. They tap the widget — or it greets them first, triggered by what they’re doing on the page.
The Smart Chatbot jumps in
Common questions get answered instantly, 24/7. The bot qualifies the enquiry and only escalates when a human touch will close the deal.
Your team takes over
The chat lands in one shared inbox with full context. An agent replies, wins the customer, and moves to the next — no lead left waiting.
Who it’s for: any business with a website — online shops, agencies, SaaS, clinics, tradespeople — that would rather answer a customer now than lose them to a slow reply.
Built to turn conversations into customers
A polished chat experience for your visitors and a fast, organised workspace for your team.
Real-time messaging
Instant delivery with typing indicators, read receipts and rich media — conversations feel effortless on both sides.
Shared team inbox
Every conversation in one place. Assign to agents, drop private notes and collaborate without treading on each other.
Canned responses
Save your best answers once and fire them back in a tap — faster replies, consistent on every message.
Proactive chat
Start the conversation first, triggered by page time, exit intent or scroll depth — catch buyers before they bounce.
Smart routing
Send each chat to the right team or agent by topic, language or load — so nobody waits and nothing gets missed.
5-minute setup
Paste one line of JavaScript and the widget is live. No developers, no deployment, no drama.
Add live chat in three steps
Three steps. Five minutes. No developer needed.
Sign up free
Create your Silux Chat account in under 60 seconds. No credit card required.
Customise your widget
Set colours, position, greeting message and operating hours to match your brand.
Copy & paste the code
Drop one line of JavaScript before the </body> tag on your website. You’re live.
Live chat FAQs
What is live chat software?
Live chat software is a tool that allows businesses to communicate with website visitors in real time through a chat widget. It enables customer support teams to answer questions, resolve issues, and guide purchases without requiring customers to call or email.
How do I add live chat to my website?
With Silux Chat, you add live chat to your website by copying a single JavaScript embed code into your website's HTML. The chat widget appears immediately. The whole process takes under 5 minutes and requires no developer knowledge.
What is the best live chat software for small business?
Silux Chat is a popular choice for small businesses because it offers a free plan (no credit card), a simple setup, AI-powered Smart Chatbot responses, and affordable paid plans starting at $9/month — making it accessible without enterprise budgets.
Can I use live chat and a Smart Chatbot together?
Yes. Silux Chat combines live chat and a Smart Chatbot in the same platform. The chatbot handles routine queries automatically and escalates to a human agent when needed — all within the same chat widget.
Does live chat work on mobile?
Yes. The Silux Chat widget is fully responsive and works on desktop, tablet, and mobile browsers, so your customers can chat from any device.
Start chatting with your customers today
Up and running in five minutes. Answer faster, sell more, and keep every conversation in one place.