New: reads attachments

Your chatbot now reads what customers send

A photo of an error screen. An invoice. An order confirmation. A price list. Customers send it on your website chat or WhatsApp, and the bot reads it and answers, instead of asking them to type it all out.

Try it free See the full chatbot
Website chat & WhatsApp Scanned PDFs & photos (OCR) Files not stored

Website chat · just now

price-list-2026.pdf · 1.2 MB

Is the second item on here still available?

Yes, the Pro Kit (second on your list) is still available. Would you like the link to order it?
Read from the attachment, answered from your knowledge base

What it can read

Documents, spreadsheets, slides and pictures with text in them. Up to 10 MB per file on your website chat, and up to 15 MB on WhatsApp.

PDF

Including scanned PDFs, read by OCR

Word

.docx and OpenDocument .odt

Excel

.xlsx, OpenDocument .ods and CSV

PowerPoint

.pptx and OpenDocument .odp

Photos & screenshots

Text in images read by OCR

Text & data

TXT, JSON, XML, Markdown, HTML, RTF

Text in photos and scanned pages is read in English, French, Spanish and Arabic.

Old .doc, .xls and .ppt files, video and audio are not read. The bot asks the customer to type the details instead, so nobody is left stuck.

Less typing for customers, faster answers from you

People would rather send a picture than describe it. Now the bot can work with it.

Customer support

A screenshot of the error, answered

[screenshot] It keeps showing this when I log in
That message means your session has expired. Sign out, clear the page and sign in again, and it will clear. If it comes back, I can pass it to the team.

E-commerce

The order confirmation, understood

[photo of order confirmation] Where is this?
I can see order 48213 for the blue size 10 trainers, placed on Monday with standard delivery. That usually arrives in 2 to 3 working days, so it should be with you by Thursday.

Services

Quotes and invoices, explained

[invoice.pdf] What is the £45 line?
That is the call-out charge on your invoice, for the visit on the 14th. The labour and parts are listed separately underneath it.

Example conversations. Your bot answers from your own business information.

Safe by design

Reading a customer’s file should never put your business at risk.

Information, never instructions

What is inside a file is treated as something the customer shared. Hidden text like "ignore your rules" is read, not obeyed.

Read, not stored

Files are read to answer the customer and are not kept.

Your rules still apply

The bot answers from your knowledge base and business rules, using the file only as context for the question.

Questions

Can the Silux Chat chatbot read files and photos customers send?

Yes. On your website chat widget (using the paperclip button) and on WhatsApp, customers can send a document, a screenshot or a photo, and the bot reads what is in it and answers using that content, together with your own knowledge base.

Which file types can the chatbot read?

PDF (including scanned PDFs, read by OCR), Word (.docx), Excel (.xlsx), PowerPoint (.pptx), OpenDocument (.odt, .ods, .odp), CSV, TXT, JSON, XML, Markdown, HTML and RTF, plus photos and screenshots that contain text, such as JPG and PNG images.

Can it read text in a photo or screenshot?

Yes. Text in photos and screenshots is read by OCR in English, French, Spanish and Arabic. A photo of an error screen, an invoice, an order confirmation or a price list all work.

What is the maximum file size?

Up to 10 MB per file on the website chat widget and up to 15 MB per file on WhatsApp.

Which files can it not read?

Old Microsoft Office formats (.doc, .xls, .ppt), video files and audio files are not read. If a customer sends one, the bot politely asks them to type the details instead, so the conversation keeps moving.

Could someone hide instructions in a file to trick the bot?

The content of a file is treated as information the customer has shared, never as instructions. Text such as "ignore your rules" inside a document is read as text, not obeyed, so the bot keeps following your business rules.

Are the files stored?

No. Files are read to answer the customer and are not stored.

Do I need to turn anything on?

No. It works on your website chat widget and your WhatsApp bot without any setup.

Start free

Also new: no customer left waiting, smart sales follow-up and short, human replies.