ezyVet connector
Your Silux Chat bot verifies customers against ezyVet, then answers questions about their appointments and bookings and invoices from your live data.
Good to know: ezyVet API access requires an approved partner application. ezyVet has no email search on contacts, so customers are found through their email contact detail.
What your bot can do with ezyVet
Appointments and bookings
Reads upcoming and recent appointments or reservations from ezyVet — date and time, service and status.
Customers ask: “When is my next appointment?” · “Is my booking confirmed?”
Recognise and verify customers
Finds the customer in ezyVet by the email address or mobile number they give, checks their name and one more detail, then sends a one-time code to the contact details ezyVet holds. Nothing personal is shared until the code is entered.
Customers ask: “I want to check my account — it’s Jane Smith, jane@example.com”
Invoices
Reads a verified customer’s invoices from ezyVet — number, date, amount and whether it is paid.
Customers ask: “Is my latest invoice paid?” · “How much was my last bill?”
Set it up
Most businesses finish in under ten minutes. You need to be able to sign in to ezyVet as an administrator to create the key.
Step 1 — in ezyVet
- 1ezyVet
- 2Admin
- 3Integrations
- 4add the Silux Chat integration with read scopes for contacts, appointments and invoices, then paste the IDs and secret here.
Least access: grant only the read permissions named above (customers, orders, invoices, bookings or tickets — whichever this connector uses). Never use an owner or full-admin key where ezyVet lets you create a restricted one.
Step 2 — in Silux Chat
- 1Open Dashboard → Integrations → Connectors and search for “ezyVet”.
- 2Fill in:
Field Example Stored Partner ID •••••••• Encrypted Client ID •••••••• Encrypted Client secret •••••••• Encrypted Site UID •••••••• Encrypted - 3Press Connect & test. The platform makes a real, read-only call to ezyVet with a made-up customer and shows a tick or a cross for each capability, with ezyVet’s exact error if something is refused.
- 4If this is your first way of verifying customers it is switched on automatically; otherwise press Use to verify customers. The platform then runs its chained test (verify → code → account → orders → invoices) with the built-in test customer — no real person is contacted.
You create an API client in ezyVet and paste its client ID and secret. The platform exchanges them for short-lived access tokens automatically, so nothing needs renewing by hand.
How customer verification works
- STEP 1
Customer asks
They ask about their own account. The bot asks for their full name and their email or mobile, plus one more detail such as their postcode.
- STEP 2
Found in ezyVet
The customer is looked up in ezyVet by email, then mobile. The surname must match exactly and the first name must match or start with the same letter, plus one more detail.
- STEP 3
Code sent
A 6-digit code goes to the mobile ezyVet holds (by text, when your plan has SMS) or otherwise to the email it holds. The chat never chooses where it goes.
- STEP 4
Verified
The customer types the code. It is valid for 10 minutes and five wrong attempts cancel it. The verified session lasts 30 minutes.
If the details don’t match, the customer is told only that they couldn’t be matched — never which detail was wrong. If ezyVet can’t be reached, the bot says it can’t check accounts right now rather than “no account found”. The bot is blocked in code from reading orders, invoices or bookings until verification succeeds. Full details: Customer identity verification & OTP.
What the bot can and cannot see
Can see (after verification)
- Record ID
- Name
- Email address
- Start time
- Status id
- Type id
- Active
- Duration seconds
- Invoice number
- Date
- Subtotal
- Tax
Only these standard fields are mapped from ezyVet’s responses. Everything else in the response is discarded before the bot sees it.
Never sees
- clinical notes and treatment records
- lab results
- passwords, security answers or login details
- records belonging to anyone other than the verified customer
- anything outside the fields listed alongside
Security
Keys encrypted at rest
Credentials are stored encrypted, shown only masked after saving, and destroyed — not just hidden — when you disconnect.
Read-only look-ups
Every capability is a look-up. The connector cannot create, change or delete anything in ezyVet.
HTTPS only
Calls go to the vendor’s HTTPS address, redirects are not followed, and private network addresses are refused.
Injection-safe
Values a customer types are cleaned before they are placed in ezyVet’s search, and URL-encoded in addresses.
Other customers filtered out
A row that names a different customer’s email is dropped, whatever the vendor’s search returned.
Checked daily
Connections are re-tested every day, and the owner is emailed if a working connection starts failing.
More: Security & data protection.
Technical details
For developers and IT teams: the ezyVet endpoints this connector reads, relative to https://api.ezyvet.com. Values in braces come from the settings you enter.
| Capability | Request | Standard fields returned |
|---|---|---|
| Recognise and verify customers | GET/v1/contactdetail | id, name, email |
| Appointments and bookings | GET/v2/appointment | id, start, status_id, type_id, active, duration_seconds |
| Invoices | GET/v2/invoice | invoice, date, subtotal, tax |
Test level: Documented-API tested. Each capability is run automatically against ezyVet’s documented example responses and must produce the standard fields; your own connection is then tested with a real call when you connect. The bot receives these through the standard Account Connect endpoints, exactly as if you had built them yourself.
Troubleshooting
| What you see | Likely cause and fix |
|---|---|
| “the vendor refused the credentials (401)” or (403) | The key was revoked, has expired or was copied incompletely, or it lacks a read permission this connector needs. Create a fresh read-only key in ezyVet and reconnect. |
| Customers are “not matched” although they exist | Customers are looked up by email or mobile, not postcode. Check the customer’s email or mobile is saved on their ezyVet record, and that the surname matches. |
| A capability shows a cross but others work | That permission wasn’t granted in ezyVet, or your ezyVet plan doesn’t include that part of the API. Grant it and press Test. |
| “the vendor kept rate-limiting the request” | ezyVet returned “too many requests” three times in a row. The platform already waits and retries automatically (up to 10 seconds, as ezyVet asks); if it persists, ask ezyVet about your API quota. |
| Results are empty for a verified customer | The records exist under a different email or customer record in ezyVet, or none are recent. Check the customer’s record in ezyVet directly. |
Full error reference: Troubleshooting & error reference.
Frequently asked questions
Is the ezyVet connection read-only?
Yes. Every request Silux Chat makes to ezyVet is a look-up; none creates, changes or deletes anything in ezyVet. Give the key or sign-in read-only permissions wherever ezyVet offers them.
Do I need a developer to connect ezyVet?
No. You paste the details listed in the set-up steps in Dashboard → Integrations → Connectors and press “Connect & test”. The platform makes a real call to ezyVet straight away and shows exactly which features work.
How does the bot know it is really my customer?
It finds the customer in ezyVet by the email or mobile they give, checks their name and one more detail, then sends a one-time code to the mobile or email held in ezyVet — never to one typed in the chat. The code lasts 10 minutes, five wrong attempts cancel it, and a verified session lasts 30 minutes.
What happens if my ezyVet key is revoked or expires?
The bot tells customers it can’t check their account right now — it never pretends there are “no orders”. Connections are re-tested daily and the account owner is emailed when a working connection starts failing. Reconnect it in Dashboard → Integrations → Connectors.
How has the ezyVet connector been tested?
It is Documented-API tested: every capability is run automatically against ezyVet’s documented example responses and must produce the standard fields. When you connect, it is tested again with a real call to your own ezyVet account before your bot uses it.
Other veterinary connectors
Need help with your integration?
Our integration team can review your endpoints, help you choose the right connector and check a test run with you. Tell us which system you use and what you would like the bot to answer.