Cookie Policy
Information about the cookies we use and how to manage them.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the website remember information about your visit, such as your preferred language and other settings. Cookies can make your next visit easier and the site more useful to you.
This Cookie Policy explains how Silux Chat Ltd uses cookies and similar tracking technologies on www.siluxchat.com and how you can control them. This policy complies with the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR.
Types of Cookies We Use
1. Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off. They are set in response to actions you take, such as logging in or filling in forms.
| Cookie Name | Purpose | Duration |
|---|---|---|
| access_token | Authentication — keeps you signed in | Session |
| csrf_token | CSRF protection for form submissions | Session |
2. Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve the site.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes users for analytics | 2 years |
| _gid | Google Analytics | Distinguishes users (session-level) | 24 hours |
Analytics cookies are only set with your consent. We use anonymised IP addresses and have data processing agreements with Google.
3. Functional Cookies
These cookies enable enhanced functionality, such as remembering your preferences.
| Cookie | Purpose | Duration |
|---|---|---|
| silux_prefs | Stores UI preferences (language, theme) | 1 year |
Third-Party Cookies
Some cookies are set by third parties whose services we use. These include:
- Google — Authentication (Google OAuth) and analytics
- Stripe — Payment processing (Stripe sets cookies for fraud prevention)
- reCAPTCHA — Bot prevention on forms
We recommend reading each provider's cookie policy for full details of their practices.
How to Manage Cookies
Browser Settings
You can control cookies through your browser settings. Most browsers allow you to:
- Block all cookies
- Block third-party cookies
- Delete cookies when you close the browser
- View and delete individual cookies
Note that blocking all cookies will affect the functionality of many websites, including Silux Chat. Strictly necessary cookies cannot be disabled without impairing the Service.
Browser-Specific Instructions
Opt-Out of Analytics
To opt out of Google Analytics tracking, you can install the Google Analytics opt-out browser add-on.
Changes to This Policy
We may update this Cookie Policy periodically. The date at the top of this page indicates when it was last updated. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about our use of cookies, please contact us at info@siluxchat.com or via our Contact page.